Privacy Policy
How we collect, use, and protect your personal information
Our Commitment to Privacy
At lumetariqen, we recognize that privacy matters to our visitors and customers. This Privacy Policy explains our practices regarding the collection, use, disclosure, and protection of personal information when you interact with our website and services. We aim to be transparent about our data handling so you can make informed decisions.
This policy applies to all information collected through lumetariqen.com and related digital properties. By accessing our website or using our services, you acknowledge the practices described in this document. We encourage you to review this policy periodically as we may update it to reflect changes in our practices or legal requirements.
Information We Collect
We gather information through various methods to provide, improve, and personalize our services. Some data you provide directly through forms, account creation, or communications. Other information is collected automatically as you navigate our website through cookies and similar technologies that track usage patterns and preferences.
Information You Provide Directly
- • Contact details including name, email address, and phone number when you subscribe or inquire
- • Account credentials and profile information when you create an account on our platform
- • Communication content when you contact our support team or participate in surveys
- • Payment information processed through secure third-party payment processors during transactions
- • Preferences and settings you select to customize your experience on our website
Information Collected Automatically
- • Device information including browser type, operating system, and unique device identifiers
- • Usage data such as pages visited, time spent, and navigation patterns throughout our website
- • Location data derived from IP addresses to understand geographic distribution of our audience
- • Referral sources that indicate how you discovered and arrived at our website
- • Cookie data that enables functionality and tracks preferences across browsing sessions
How We Use Information
We process the information we collect for legitimate business purposes that enhance your experience and improve our services. Each use aligns with providing value to our customers while operating our business effectively. Below are the primary ways we utilize the data we gather through our various touchpoints.
- • Delivering requested services, content, and responding to your inquiries and support requests
- • Personalizing your experience by remembering preferences and tailoring content to your interests
- • Sending relevant communications about services, updates, and information you have subscribed to receive
- • Analyzing usage patterns to understand how visitors interact with our website and identify improvements
- • Protecting against fraud, unauthorized access, and ensuring security of our systems and data
- • Complying with legal obligations and responding to lawful requests from authorities when required
- • Conducting research and development to enhance existing services and develop new offerings
Our Promise: We commit to processing your personal information fairly, transparently, and only for the purposes stated in this policy. We will not sell your personal data to third parties for their marketing purposes. Your trust matters to us, and we work diligently to honor it through responsible data practices.
Information Sharing Practices
We share personal information only in specific circumstances with carefully selected partners and service providers. These entities assist us in operating our business and delivering services to you. We require all third parties to respect the security of your data and process it in accordance with applicable laws.
Third-Party Service Providers
We engage trusted service providers to perform functions on our behalf, including hosting infrastructure, payment processing, email delivery, analytics platforms, and customer support tools. These providers access personal information only to the extent necessary to perform their specific functions and must maintain confidentiality.
Legal Requirements and Protection
We may disclose personal information when required by law, court order, or government regulation. We also reserve the right to share information when necessary to protect our rights, property, or safety, or that of our users and the public, as permitted by law.
Aggregated and Anonymous Data
We may share aggregated or anonymized information that cannot reasonably be used to identify you. This statistical data helps us understand trends, demonstrate our reach to partners, and improve our services without compromising individual privacy.
Your Privacy Rights
Depending on your location, you may have specific rights regarding your personal information under applicable privacy laws. We respect these rights and provide mechanisms for you to exercise them. Contact us using the information provided to make requests regarding your data.
- • Access and review the personal information we hold about you in our systems
- • Request correction of inaccurate or incomplete personal information we maintain
- • Request deletion of your personal data subject to legal retention requirements
- • Receive your data in a structured, commonly used format for transfer elsewhere
- • Object to processing of your personal information for specific purposes including marketing
- • Request restriction of processing under certain circumstances defined by applicable law
To exercise any of these rights, please contact us through the methods listed in the Contact section. We will respond to verified requests within the timeframes required by applicable law. We may need to verify your identity before processing certain requests to protect against unauthorized access.
Data Security Measures
We implement appropriate technical and organizational safeguards to protect personal information from unauthorized access, disclosure, alteration, and destruction. While we strive to protect your data, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Technical Safeguards We Employ
- • Encryption of data in transit using industry-standard SSL/TLS protocols for secure transmission
- • Secure servers with firewalls and intrusion detection systems to prevent unauthorized access
- • Regular security assessments and vulnerability testing to identify and address potential weaknesses
- • Access controls and authentication requirements limiting data access to authorized personnel only
Organizational Security Practices
- • Employee training on data protection principles and proper handling of personal information
- • Confidentiality agreements requiring staff to maintain privacy and security of data they access
- • Clear data handling procedures that define how information should be processed and stored
- • Incident response protocols to address and mitigate potential data breaches promptly
How Long We Keep Information
We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Retention periods vary based on the type of information and the purpose for which it was collected.
- • Account information retained while your account remains active and for reasonable period after closure
- • Usage and analytics data typically retained for up to three years for trend analysis
- • Customer service records maintained for up to five years to resolve disputes and improve service
- • Transaction records kept for seven years to comply with accounting and tax requirements
- • Marketing preferences and communication history retained until you withdraw consent or unsubscribe
When personal information is no longer needed, we securely delete or anonymize it so it can no longer identify you. You may request earlier deletion by contacting us, subject to our legal obligations to retain certain records.
International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws different from those in your jurisdiction. When we transfer data internationally, we implement appropriate safeguards to protect your information as described below.
- • Standard contractual clauses approved by relevant authorities to ensure adequate protection
- • Transfer to countries with adequacy decisions recognizing sufficient data protection standards
- • Explicit consent for specific transfers when required by applicable law and circumstances
- • Additional security measures to protect data transferred to jurisdictions with different privacy standards
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience, analyze site traffic, and personalize content. Cookies are small text files stored on your device that help us recognize you on return visits. You can control cookie preferences through your browser settings.
Types of Cookies We Use
- • Essential cookies necessary for website functionality including navigation and secure area access
- • Performance cookies that collect information about how visitors use our website to improve functionality
- • Personalization cookies that remember your preferences and provide customized experiences
- • Functionality cookies enabling enhanced features like video playback and live chat
Most browsers accept cookies automatically, but you can modify settings to decline cookies or alert you when cookies are being sent. Disabling cookies may affect the functionality and features available on our website. For more details, see our Cookie Policy.
Updates to Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, services, legal requirements, or other operational reasons. When we make material changes, we will notify you through appropriate channels to ensure you remain informed about how we protect your information.
- • Posting the updated policy on this page with a new Last Updated date
- • Email notification to registered users when changes materially affect their rights or data handling
- • Prominent notice on our homepage alerting visitors to significant policy modifications
- • Requesting acknowledgment of new terms upon your next login for substantial changes
We encourage you to review this Privacy Policy regularly to stay informed about our information practices. Your continued use of our website after policy changes indicates acceptance of the updated terms. If you disagree with changes, please discontinue use of our services.
Contact Us About Privacy
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please reach out using the contact information below. We aim to respond to all inquiries promptly and address your privacy concerns thoroughly.
lumetariqen
66 Clarence Street, Sydney, NSW 2000 Australia
Phone: +61-8-5007-8021
Email: content@lumetariqen.com
This Privacy Policy was last updated on October 7, 2025
This policy is effective as of October 7, 2025